FAQ

FOR CLIENTS

I’ve never been to counseling before. What can I expect?

First, we want to take a moment to acknowledge the vulnerability it takes to step into counseling. We applaud your courage.

After working with our office to complete the intake process, your counselor will reach out to you to schedule. When you arrive, you can check in with the front desk and grab some tea, water, hot cocoa, or apple cider to drink.  The first session (or two) is for you to share with your counselor what brought you into counseling. Your counselor will then work with you to create goals and a plan, tailored to your specific needs, for moving forward.

Is this confidential? How do you ensure my privacy?

We hold the confidentiality of your personal health information as a top priority. Our website and paperwork process is secure, and we have Business Associate Agreements with the few third-party services we utilize.

What is said in your sessions is held in the strictest confidence. Your counselor will not release information to another party unless you have signed a Release of Information form. The only exceptions to this are mandated by law, most notable: if there is any indication of harm to yourself or others, if there is evidence of minor or elder abuse, or if we receive a court order

How do I know if a counselor would be a good fit for me?

Our office staff is trained to listen to your story and goals and match you up with a counselor who specializes in those areas. We know, though, that meeting with a counselor is a bold step, and so we also offer a 10-minute phone conversation with that counselor so you can decide if you want to move forward with them as your counselor.

Call us at (970) 413-8998 to talk with our office staff.

What methods of payment do you accept?

We require each client to have a card (credit, debit, HSA) on file. That being said, if you would like to pay with a check or cash, you can do so before your session begins. If you leave the office without making a different form of payment, our office staff will run the card we have on file.

Do you take my insurance?

Do you take my insurance?

Currently, most of our counselors are out-of-network for all insurance companies, but we can provide you with a superbill (a fancy receipt for insurance companies) for you to submit for reimbursement. It is important to note that most insurance companies will only reimburse for therapy with licensed professional counselors (LPC, LMFT, LCSW.), and will not cover any other services provided at Lighthouse, such as Reunification.  It is your responsibility to check with your insurance provider about coverage. If you decide to go with your insurance company, we have to charge you the counselor’s standard rate.

If you are not planning on submitting a superbill, the sliding fee scale could potentially get you a reduced rate.

Jen Hahn, however, is currently accepting the following Insurances for individual clients 18 and older.

  • UBH General / Optum Commercial Plan

When you call the office, please make sure to mention if you use one of these insurances.
**We will update this list as soon as Jen is approved for other insurances.**

I don’t live in Colorado. Can I still do counseling with you?

Regulations around out-of-state counseling state that where you are during the counseling session is what matters- not where you live. If you live out of state, you would have to drive to our office for in-person therapy. We will not be able to do teletherapy.

The ONLY exception is that Jacqueline Elliff is able to do teletherapy for clients in Texas, as she has a license to practice there as well as Colorado.

Do you work with people who are not Christians?

Yes! While each member of our team is a Christ follower, we encourage our clients to determine how faith is integrated into their counseling.

Do you work with church leaders?

Yes! We understand the unique challenges and demands that come with pastoral ministry, and we provide a safe and confidential support space to bolster your emotional wellbeing, prevent / recover from burnout, and help you to maintain healthy relationships in the midst of high pressure and multiple demands.

Can you present to my church/company/organization?

Yes! Our staff enjoys coming alongside other organizations by presenting to groups as large as 500 people on mental health related topics. Some examples of presentations we can do are: Suicide Prevention, Boundaries, Caring for the grieving, Recognizing Mood Disorders, Caring for aging family members, Identifying and Fighting burnout, and Self-Care.

If you don’t see your needs here, that’s okay. Email our office to let us know how we can serve your team!

How long are sessions?

How often will I meet with my counselor?

How often will I meet with my counselor?

Sessions are typically between 50 and 60 minutes. You can work with your counselor if you believe 1½  or 2 hour appointments would better suit your needs.

Is your office accessible?

Yes. We have parking in the lower parking lot that limits the distance between you and our office, and if you have any other needs, you can let our office staff and your counselor know ahead of time so we can create a plan to accommodate your physical needs. We can also provide tele-therapy on our secure platform if services from your home would be a better fit.

Forms

Do you take Medicaid?

We do not currently accept Medicaid, which means we cannot take any money from anyone with Medicaid, even out–of pocket. However, our clients who are on Medicaid are still using our services with a community sponsor who pays for their sessions. This community sponsor can be a friend, family member, church.

How much do you charge for a session?
That depends.

Our session fees are based on 3 factors:

  • Are you submitting for reimbursement to your insurance company?
  • The experience of the counselor
  • Your household income (if multiple people from different households are participating in the sessions, we combine the incomes of all involved.

Call our office at (970) 413-8998 to see what that means for you.

What ages do your counselors work with?

Our counselors each have age groups they are trained to work with. Some of our counselors love working with children as young as two, some love walking alongside teens and young adults, some love journeying with the middle-aged, and some love caring for the older crowd.

Our office staff can tell you which counselors do which! You can reach them at (970)413-8998 or info@lighthousecounselingnoco.com.

Do you do teletherapy?

We do provide teletherapy through our HIPAA compliant therapy portal, TherapyNotes. In some cases, other HIPAA compliant tele-therapy platforms are used.

Is there anyone at your office who can prescribe medications?

No, but your counselor can work with your doctor through the process if you and your counselor decide medication would be appropriate and helpful. It does take time to make this decision, so we cannot just have one appointment and then call your doctor.

Do you work with missionaries?

Yes! Our counselors can assist in preparing to leave or support you as you come back. We offer a confidential and non-judgmental environment where you can process your emotions, work through feelings of stress, loneliness, culture shock or trauma, and address the impact of your experiences on your faith

FOR OTHER THERAPISTS

Can you provide External Supervision?

Christine Bassett, LMFT does provide supervision for therapists outside our office. If you are interested in seeing her as your supervisor, please give our office a call at (970) 413-8998.

Will you work with interns?

Yes! We enjoy working with interns who are passionate about being part of a team and integrating faith into their counseling.
Reach out to our office to see if we are able to work with you! info@lighthousecounselingnoco.com or  (970)413-8998